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Organisational crises are likely to stimulate unfreezing because they demand immediate attention as work systems do not fit strategy. It represents the ‘constructive destruction’ of the ineffective processes, groups and structure.
If there is no strong & clear process or system ready to replace the demolished one, the working teams shall feel dissatisfaction in this stage, management shall suffer to maintain control, productivity shall decrease & conflict of interests shall be more obvious.
In this stage organisations move from a personal focus to a group forming & structuring, emphasizing the role group behaviors, members skills, commitment and departmental goals. This stage may have leadership turbulence before a permanent leader is selected and leadership position become stable, and the organisation has a hierarchy of roles .
Staff are mature & confident about their personal abilities in performance. The actual performance is close to potential performance & process losses is minimized. Groups have the ability to resolve conflicts and feel more empowered.
Refreezing occurs when newly developed behaviors, work designs, organizational structures and processes are adopted and become permanent parts of the firm and its culture. During refreezing, the change process can be examined for its subjective and objective successes.
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