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Education
Education :Management Information System (MIS) - Graduation Year: 2012Higher Institute of Computer & Management Science “4 years” - Katamya AcademyDegree : Very Good.Graduation date : May, 2012
Experience
Work experience: Global Paradigm English School Jul 2021— Present IT manager Responsible for information technology department supporting 150 users. Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Evaluated the organizations technology use and needs and recommended, such as hardware and software upgrades. Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and find solutions that would help streamline operations. Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems. Al Tameer Arabian Real State April 2018— Jul 2021 IT Supervisor 1- Follow up on the landline phone lines daily to avoid stopping the short number of the company. 2- Follow up the consumption of internet lines to know the extent of consumption of the special packages for the internet daily to avoid stopping the internet service .... 3- Working on monitoring the cameras, moment by moment, to avoid a camera malfunction at any time during the working hours..... 4- Work to take weekly backups for (routers - access points - internal central - company emails - share folder - external screens) 5- Follow up on the recording and monitoring of surveillance cameras when any action that calls for monitoring surveillance cameras occurs... 6- Follow up on maintenance work (laptops - computers - printing machines) malfunctions that require going outside the company to fix their malfunctions 7- Follow up on the renewal of the dates of the hotline lines - land lines - internet bills through the company's official email to enter through it .... 8- Work on following up the screens with their server on their main server 9- Follow up on the fingerprint machine and add new workers Develop the machine and connect it to the human resources officials’ devices. 10- Follow up the work of the company's internal network on a daily basis to avoid any malfunction that suddenly appears... and work to solve it immediately... 11- Follow up on the Swind system daily... to avoid any malfunction... 12- Follow-up on the work based on the phone’s central (adding new users - scanning users when evacuating the party - following up on the operation of voice messages with the short number when there is a problem with one of the four numbers of the short number) 13- Follow up on the work and malfunctions and fix the problems related to the company’s printers... 14- Working on following up on the company’s domain and host (adding new emails - changing email passwords when a problem occurs - following up on renewal dates for the domain and host) while taking backup copies of existing emails weekly Merak Real State Jul 2016 — Mar 2018 IT Section Head • Computer hardware and software installation and maintenance • Windows 2008, 2012, 2016 • MS Active Directory administration • FortiGate firewall • Antivirus Administration • LAN troubleshooting • ADSL troubleshooting. • Network Cameras configuration (DVR). • Computer peripheral equipment installation and troubleshooting • Network printers’ configuration and maintenance • Necessary maintenance to support network availability • Training employees to efficiently use the available resources • Adobe Acrobat professional • Ensure security through access controls, backups and firewalls • Update systems and servers regularly with approved software updates • Use remote support tools to manage remote systems and desktops. • Set up new users’ accounts and profiles and deal with password issues. • Assist end users to transfer data electronically into, between and from databases with the required security procedures. • Manage backups of all systems ensuring that they run successfully and to manage rotation of backups off-site for safe storage. • Manage audio-visual equipment at meetings, conferences or training, and to manage audio-visual resources. • Build an internal wiki with technical documentation, manuals and IT policies • Perform routine audits of the systems Almarasem Development Feb 2013 — Jun 2016 Supporting IT infrastructure of more than 450 employees. Troubleshooting technical problems and implementing solutions Senior IT Specialist Good knowledge of Mac IOS Operating systems troubleshooting and solving computer problems HW or SW. Installation/ troubleshooting MS Office Packages; (2007, 2010, 2013, 2016, 2019). Configuration/Troubleshooting all Device like (Routers, A. point, Printer, Photocopier, Finger Print, etc.) Connecting Computers through wired and wireless networks. Installation/Administration windows Server “2003, 2008, 2012” & AD, DNS & DHCP&GP&OU. Firewall Management, Sophos UTM and Sophos XG. Good knowledge of Microsoft Office 365. Good knowledge of Virtualization Server. EXSI Good knowledge of Veeam Backup. Good knowledge of DELL/HP Server. Good knowledge of V-Lan with Cisco Switches. Good knowledge of Central, IP Telephone and Grand Stream . Surveillance system management (CCTV, NVR, DVR and IP Camera). Compu Plus Software engineering Apple Macs Dec 2009 — Oct 2012 IT Technical Support Specialist Provide Specialist Apple Mac Support (iPhone-mac-mac pro -mac laptop). • Have proven analytical and problem-solving abilities For Mac System. • Have extensive experience troubleshooting Apple Mac issues with strong macOS. • roubleshooting Apple Mac issues • macOS and iOS device experience • Third-party software, including Microsoft Office and Adobe Creative Cloud • Routers, switches and wireless access points • Networking (DHCP, DNS, IP addresses, subnet masks, etc.) • RAID storage • Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam) - Support end-users with IT-related problems in a responsive and service oriented manner - Maintain the network, software and hardware in Head Office and client’s locations - Install computer equipment and its peripherals both for full network set-up and for End user work stations - Troubleshooting Network issues (LAN, WAN) - Troubleshooting Printers Errors (LAN –USB) - Manage and troubleshoot PFsense Firewall Server. Sophos - Technical expertise in one or more IT related fields including networking, Linux Administration, Microsoft administration, and/or Cisco network configuration and management. - Coordinate purchasing (Laptops – Printers – Cameras - access points - Routers) - Fully support for Camera Systems - Fully support Fingerprint Machine and attendance system. - Grand Stream servers, VoIP device, and IP Phones Troubleshooting
Trainings
Certification : Certified CCNA (200-301) (Future Academy) MCSA # MCSE 2008 + 2012 (Future Academy) CCNP Routing (Self Study) CCNP Switching Self Study
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